Return Policy & Procedures
You MUST obtain an RMA number PRIOR to returning your part or NO refund will be given. We guarantee all parts free from defects, yet every once in a thousand, a defective part is found. We will replace the defective part with a replacement part, yet to determine this, we will ask for pictures of your installation as well as the steps you performed while installing it. If you are not sure how to install it, DON'T. Contact us and ask us for possible tech help if available. If you do not know how to install a part, find a knowledgable person to install the part for you. All returned packages will be thoroughly inspected and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow the return guidelines to avoid any delay or denial of processing your return. Please note that pumps MUST be returned to us so that we can disassemble and diagnose them for the probable cause of failure prior to us issuing a refund. Unfortunately we cannot simply ship you a new part or pump without receiving your old one back first to diagnose first. You can purchase a new part or pump while waiting for this process to be completed. A 20% restock fee may apply for returned items. We are a small family owned business, we are NOT Amazon, so don't just ship us stuff back for no reason or because you may have installed it wrong. We want to work with you, but need for you to understand that we value every order and every customer. You aren't just a one in a million on-line customer.
Processing a return may take up to 7 business days from the time your return is received.
Please CLICK HERE to view Master Tool Repair's entire Return Policy and Procedure guidelines. (html)
Please CLICK HERE to view Master Tool Repair's entire Return Policy and Procedure guidelines. (pdf)
Questions about returns can be sent by e-mail to: firstname.lastname@example.org
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